VDV Support Subscription
The VDV Support Subscription options allows VDV users to have a fixed yearly fee for dedicated support and all VDV updates.
| Basic | Business | Premium | |
|---|---|---|---|
Price | $0/year | $1,590/year | $4,500/year |
VDV Updates included | - |  | |
Phone Support | - | | |
Email Support | | | |
Skype Support | - | | |
Response Hours | No Guarantee | 9am-3pm GMT | 9am-3pm GMT |
Response Time | No Guarantee | 24 hours | 4 hours |
Remote Debugging | - | - | |
Private Webinars | 0 hours | 2 hours | 10 hours |
Basic: For users that are familiar with VDV and do not require dedicated support.
Business: For users who need to be able to speak to a VDV specialist and have Private Webinars for them and their staff.
Premium: For users collecting and displaying critical data and need to have access to dedicated support and remote trouble shooting within a short time frame.
VDV Updates included: Receive new VDV Updates free of charge. If purchased individually VDV updates cost 25% of the full version price.
Phone Support: Call us between 9am – 3pm GMT if there are any problems or questions.
Email Support: Send us an Email whenever there are any problems or questions. Read about Response Hours and Time below.
Skype Support: Add us to your Skype contact list and give us a call between 9am – 3pm GMT when needed.
Response Hours: Time VDV support is open. If we receive an Email outside our Response Hours the Response Time will start next work day.
Response Time: The time frame we give us to respond and getting a VDV specialist in the case within the Response Hours. Meaning response could delay until next working day if an Email is received late that day.
Remote Debugging: Have a VDV specialist log on to your on-site computer and help with any problems.
Private Webinars: Speak with a VDV specialist about any topic of your interest and get detailed information on VDV. This may as well be a online training for your staff.
Note: One Subscription per VDV license.